King of Prussia Veterinary Hospital
Hospital Policies
Appointments
Patient care is by appointment only (no walk-ins).
We are open:
Monday: 8:30am to 6pm
Tuesday: 9:00am to 7pm
Wednesday: 8:30am to 6pm
Thursday: 9:00am to 7pm
Friday: 8:30am to 6pm
Saturday: 8:30am to 12pm
Sunday: Closed
All new clients booking online will be charged $25 security deposit.
Patient Arrival
Dogs: For your protection, and that of others, all dogs must be on a 4-6 foot leash and properly controlled while in the waiting area or exam rooms. We have a toilet area for dogs to the right of the parking lot. Plastic bags are provided; for hygiene and disease prevention, please pick up after your dog.
Cats: To ensure the safety of your cat and our staff, all feline patients must be presented in an appropriate cat carrier or on a harness and leash.
If you are more than 7 minutes late for an appointment we have to reschedule.
If you need to cancel or reschedule your appointment within 24 hours of your scheduled time, or if you do not show up for an appointment, a $25 fee may be applied.
Prescriptions
We have a veterinary pharmacy on-site, and can also provide written prescriptions for outside pharmacies when needed. On top of that you can order supplies from the comfort of your own home from our online pharmacy. When requesting a refill, please call 24 hours in advance. The best time to pick up prescriptions is between 12 noon and 3pm, when the office is least busy; however, prescriptions can be filled and picked up during all normal business hours.
Should your pet need a special medication or any prescription compounded into a flavored formulation, or if you prefer the convenience of at-home shopping and delivery, please visit our online store. For our doctors to authorize a prescription, your animal must be a current patient and have been examined at KPVH within the past 12 months.
We understand that being able to get the things you need without leaving your house is important to some people, and we want to make sure we can still help as many people as possible.
Payment Information
Full payment is required at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, and cash. We will provide verbal or written estimates for diagnostic testing, procedures, and products on request. Please ask our doctors or staff if you would like an estimate prior to authorizing care for your animal.
Cancellation Policy
As you can imagine, one of our biggest concerns is continuing to provide our clients with the level of service and care they deserve. We strive to create a schedule that most efficiently allows us to give the care and attention needed to provide excellent quality Veterinary care.
If you need to cancel or reschedule your appointment within 24 hours of your scheduled time, or if you do not show up for an appointment, a $25 fee may be applied.
Useful Links - KING OF PRUSSIA VETERINARY HOSPITAL does not accept any responsibility for the availability, usability or any liability for damage or injury resulting from the use of such contents, of whatever form.
American Animal Hospital Association (AAHA).
Information about AAHA, Pet care, Coloring Page
Animal Poison Control Center (ASPCA)
24 HOUR Emergency Hotline for Poison Control
Centers for Disease Control (CDC)
Learn valuable information about diseases that can be transmitted from animals to humans.
Get up-to-date information about animal health, medications, therapies, surgery, etc. from veterinarians and experts of the Veterinary Information Network, the world's largest veterinary database.
The Ohio State University Indoor Pet Initiative
Good source of information for owner's regarding the care and needs of indoor pets. Get pointers on dealing with certain behavioral issues and how to keep your indoor pet healthy and happy. Site was originally developed for cat owners but recently expanded to include dogs.
Getting your cat to the Veterinarian
Getting your cat to the veterinary hospital can be a traumatic experience for you and your cat. This helpful handout will give you useful tips on how to make your cat's visit to us less stressful.
